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Salesforce Certified Business Analyst is a professional certification intended for individuals who want to demonstrate their expertise in Salesforce Business Analysis. Salesforce Certified Business Analyst Exam certification is designed to measure a candidate's knowledge and skills in business analysis, data modeling, and various other aspects related to Salesforce. The Salesforce Certified Business Analyst exam is an excellent way to validate your proficiency in Salesforce and enhances your career prospects in the market.

To prepare for the Salesforce Certified Business Analyst exam, candidates can take online training courses offered by Salesforce or third-party providers. Candidates can also join study groups, attend webinars, and read books and blogs on the subject. Salesforce also offers practice exams that can help candidates assess their readiness for the exam.

Salesforce Certified Business Analyst certification is highly valued by employers and can open up many career opportunities. Certified professionals can work as Salesforce business analysts, Salesforce project managers, or Salesforce consultants. Salesforce Certified Business Analyst Exam certification also demonstrates the candidate's commitment to continuous learning and professional development.

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Salesforce Certified Business Analyst Exam Sample Questions (Q243-Q248):

NEW QUESTION # 243
The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?

A. Release plan
B. Business analysis plan
C. User Acceptance Test plan

Answer: A

Explanation:
The tactical document that the business analyst should use to capture features is a release plan. A release plan is a document that outlines the scope, schedule, resources, and deliverables of a project or enhancement that will be released to production. A release plan helps to communicate and align with stakeholders on what features will be delivered, when they will be delivered, how they will be delivered, and who will be involved in delivering them. A release plan also helps to manage expectations, risks, dependencies, and changes throughout the project lifecycle. References: https://trailhead.salesforce.com/content/learn/modules/salesforce- business-analyst-certification-prep/project-planning

NEW QUESTION # 244
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?

A. I want <xyz>, as a <xyz>, so that <xyz>
B. I want <xyz>, so that <xyz>, for a <xyz>
C. As a <xyz>, I want <xyz>, so that <xyz>

Answer: C

Explanation:
This is the correct order for arranging the three components of a user story. The first component is "As a
<xyz>", which specifies the role or persona of the user who will benefit from the user story. The second component is "I want <xyz>", which describes the goal or feature that the user wants to achieve or use. The third component is "so that <xyz>", which explains the reason or value behind the goal or feature for the user.
References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/write-user-stories

NEW QUESTION # 245
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?

A. Prototyping
B. Brainstorming
C. Observation

Answer: C

NEW QUESTION # 246
During a sprint grooming session for the Sales Cloud implementation at Cloud Kicks, the development team mentions the step "Code Review by Technical Architect" listed within the acceptance criteria needs to be adjusted.
Which location should the business analyst move this item to?

A. Project plan
B. Pull request template
C. Definition of done

Answer: A

NEW QUESTION # 247
The VP of customer success at Northern Trail Outfitters wants to implement a new client onboarding process leveraging custom objects and a custom Console Lightning App.
Which approach should a business analyst take to begin this process?

A. Partner with Salesforce account executives to complete discovery.
B. Develop the project plan and finalize the release date.
C. Schedule a meeting with stakeholders and create a journey map.

Answer: C

Explanation:
The approach that the business analyst should take to begin this process is to schedule a meeting with stakeholders and create a journey map. A journey map is a tool that creates a visual representation of the steps or stages that a user goes through when interacting with a system or solution. A journey map helps to understand and document the user's experience, needs, goals, pain points, emotions, and touchpoints across their entire lifecycle. A journey map also helps to identify any gaps or opportunities for improvement or innovation in the user journey. The business analyst should schedule a meeting with stakeholders and create a journey map by asking questions, collecting feedback, drawing diagrams, and validating information.
Scheduling a meeting with stakeholders and creating a journey map helps to begin this process by engaging and involving them in defining and designing the new client onboarding process. References: https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-discovery

NEW QUESTION # 248
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